Now available in Thailand!

| Free shipping, fast delivery, guaranteed to reach you on time.

Frequently Asked Questions

Who are we and what are we doing here?

We are Promise, a skincare company that creates effective and fast-acting skincare for modern women. From Liquick clay masks to Ultimate anti-aging creams, we use carefully selected ingredients to create cutting-edge formulas that actually work.

We believe that skincare products must keep their word, so we do everything we can to ensure that our products deliver satisfying results in a time-saving way, allowing you to have a good skincare moment even during your workday.


product

What ingredients are used? Are they natural?

Our products are made from natural extracts and innovative formulas. What makes Promise different from other brands is that we source our ingredients from some of the harshest environments in the world, including Israel. Why? Because plants can adapt to such harsh environments so well, it means that they must have certain components inside that can beautify your skin faster and more effectively than plants that grow in other places.

Are your products tested on animals?

No, our products are cruelty-free and PETA approved.


Payment

What payment channels do you accept?

We accept payment via Visa, Mastercard and Paypal credit cards.


Shipping

Where do you ship to and how long does delivery take?

Shipped only to Thailand. Delivery takes 4-7 business days.

How much is the shipping cost?

Free shipping for all orders 😊

How can I track my order?

Once we have sent your package, the shipping company will notify you via email.


Returns and Refunds

What is your return and refund policy?

It’s simple: if for any reason you don’t love our products, we will refund you in full, including shipping costs.* ❤

To arrange a return, please contact info@promise-cosmetics.com or send us a message on social media.

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