Frequently Asked Questions

Who are we?

We are Promise Cosmetics, a skincare company that creates high-quality skincare products for modern women with busy daily lives. We carefully select ingredients that deliver clear and quick results.

Along with formulas and fragrances that nourish both body and mind, including powerful natural ingredients, which perfectly meet the needs of modern women who lead fast-paced lives and have no time to take care of themselves.

Our Products

Our ingredients come from natural extracts and new innovations that few brands possess. Our brand does not test on animals and is also Vegan friendly.

Payment

You can make payments through the following channels:

Credit Card Payments
Visa, Master Card, JCB

Bank Application Payments
Kbank, Krungsri, SCB, Krungthai

QR Code Payments

Other Channels
Line Pay, Shopee Pay, Alipay, WeChat Pay

Shipping

How much is shipping and how long does it take?
Free shipping on all orders. Delivery takes 2-5 days.

How can I track my order status?
After we ship your order, we will send updates via Email and SMS.

Returns and Refunds

What is your return and refund policy?
We will cover all return shipping costs. You can contact us at support@promise-cosmetics.co.th or add us on Line @promise.cosmetics to speak with our staff.